Last updated: 26 June 2026

Who We Are

AbleDay operates the website www.ableday.co.uk.

If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details on our Contact page.

What Information We Collect

Depending on how you use our website, we may collect:

Personal Information

  • Name
  • Billing address
  • Delivery address
  • Email address
  • Telephone number
  • Company name (where applicable)

Order Information

  • Products purchased
  • Order history
  • Payment status
  • Delivery information

Account Information

If you create an account, we store:

  • Username
  • Encrypted password
  • Saved addresses
  • Wishlist (if enabled)
  • Previous orders

Technical Information

When you browse our website we may automatically collect:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Time spent on pages
  • Referring website

Payment Information

Payments are processed securely by our payment providers.

AbleDay does not store your full payment card details on our servers.

Payment providers process your payment information in accordance with their own privacy policies.

How We Use Your Information

We use your information to:

  • Process and fulfil your orders
  • Deliver products
  • Provide customer support
  • Manage your account
  • Respond to enquiries
  • Send order confirmations and delivery updates
  • Prevent fraud
  • Meet legal and accounting obligations
  • Improve our website and customer experience
  • Send marketing communications where you have consented or where legally permitted

Legal Basis for Processing

We process personal data under one or more of the following lawful bases:

  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate interests
  • Your consent (where required)

Marketing

If you subscribe to our newsletter or choose to receive marketing communications, we may send information about:

  • New products
  • Promotions
  • Special offers
  • News and updates

You can unsubscribe at any time using the link included in our emails or by contacting us.

Cookies

Our website uses cookies to improve your browsing experience and help the website function correctly.

Cookies may be used to:

  • Keep products in your shopping basket
  • Remember your preferences
  • Enable secure login
  • Improve website performance
  • Analyse website traffic
  • Measure the effectiveness of marketing campaigns

Most web browsers allow you to control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website, including the checkout process and user experience.

Where required by law, we will request your consent before placing non-essential cookies on your device.

Analytics

We may use website analytics tools to understand how visitors use our website. These tools collect anonymous or pseudonymised information such as:

  • Pages visited
  • Time on site
  • Device information
  • General location (country or region)
  • Traffic sources

This information helps us improve our website and services.

Sharing Your Information

We only share personal information where necessary to operate our business.

This may include:

  • Delivery and courier companies
  • Payment providers
  • Website hosting providers
  • IT support providers
  • Professional advisers
  • Accountants
  • Legal or regulatory authorities where required by law

We never sell your personal data.

Sharing Your Information with AbleDay Partners

AbleDay works with a network of independent authorised AbleDay retail partners who supply and support customers throughout the UK.

Where necessary to fulfil your order, arrange delivery, provide installation, carry out servicing or warranty support, or respond to product enquiries, we may share your personal information with your chosen or nearest appropriate AbleDay partner.

The information shared may include:

  • Your name
  • Delivery address
  • Contact telephone number
  • Email address
  • Order details (not payment details)
  • Products purchased
  • Service or warranty information
  • Any information relevant to your enquiry or after-sales support

We only share the information that is necessary for these purposes and require all AbleDay partners to use your personal data solely for providing the requested products or services and related customer support.

To protect your personal information, all AbleDay partners who receive customer data are required to enter into appropriate Data Processing Agreements (DPAs) or other contractual arrangements with AbleDay. These agreements require our partners to:

  • Process your personal data securely and confidentially.
  • Use your information only for the purposes instructed by AbleDay.
  • Comply with the requirements of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
  • Implement appropriate technical and organisational measures to safeguard your personal information.
  • Not disclose your data to unauthorised third parties.

We remain committed to ensuring that your personal information is handled responsibly throughout the AbleDay network and only shared where necessary to deliver the products and services you have requested.

Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil orders
  • Meet legal obligations
  • Resolve disputes
  • Maintain accounting records
  • Enforce our agreements

Order information may be retained for up to seven years to comply with UK tax and accounting requirements.

Data Security

We use appropriate technical and organisational measures to protect your information, including:

  • Secure website encryption (SSL)
  • Password protection
  • Restricted staff access
  • Secure hosting
  • Regular software updates

While we take reasonable precautions, no online transmission can ever be guaranteed to be completely secure.

Your Rights

Under UK GDPR you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your personal data
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with the UK Information Commissioner’s Office (ICO)

More information can be found on the ICO website.

Third-Party Services

Our website may include links to third-party websites or use third-party services such as payment gateways, shipping providers, analytics providers or embedded content.

These third parties have their own privacy policies, and we encourage you to review them.

Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business practices.

Any updates will be published on this page together with the revised “Last updated” date.

Contact Us

If you have any questions regarding this Privacy Policy or your personal data, please contact us using the details provided on our Contact page.

AbleDay Mobility Group

Company registered no: 16545656

Registered address: 99 Windmill Lane, Greenford, England, UB6 9DR

Email: enquiries@ableday.co.uk